Customer Testimonials
I am SO, SO, SO VERY PLEASED with my visit to PB Harley!!!!I have visited this dealership at least a dozen times over the past two years, interacting with staff as little as possible. My past experiences with the previous ownership and management left me VERY dissatisfied. Game changer- I was window shopping with my wife and found a bike I thought was absolutely perfect for her. While she was wandering around I took the time to talk to a sales person, Xavier. He talked to me like a rider not a sales person. Xavier brought over Ryan to answer some additional questions. Ryan was extremely personable. They didn't try to sell me on the bike, the just seemed to want to make sure I got the information I wanted. A few days later I made an internet inquiry, I really didn't want to deal with any sales people. I wanted to nail down the price and make a decision. Geno called me. I was straight forward not leaving any room for the BS I expected!! Geno didn't even try to BS me. He was open and honest about the process and invited me to revisit the dealership. Honestly, if it was not for Geno I probable would have written the bike off because I loath dealing with sales and finance people. But I didn't, I felt good about coming in to the dealership to finalize the sale.When I arrived I requested to speak with a manager. I was still very determined not to deal with sales. Mark met with me and was very assuring. Less than 15 min later after meeting with Xavier and Ryan I had a fair price and was sitting in the finance office with Nina. Nina was awesome!! She was open to hear what I had to say and honest enough to work out a fair deal. I felt extremely at ease with her and was extremely pleased with the outcome. I made my rounds to each department in the dealership explaining that my son had left earlier in the day for Air Force basic training and that this was a special gift to my wife. I asked them all if they would do it again for her. Everyone of them agreed without hesitation. When I was finished Ryan and Xavier were ready to ring the bell. I asked them if they could do it all over again with my wife and let her ring the bell, explaining the situation. I was soooo surprised, you would have thought they were doing this for their wives!! I brought my wife in later, They bought the bike up cleaned and shiny with a bow on it, Music playing loud they sent her to the bell and she made her rounds!! SO, SO AWESOME. Thank you everyone! I am so appreciative. My wife met Brian and Mitchell at parts who were very nice. Mitchell helped my wife pick out engine guards. Then she met Karen in apparel / accessories who was so very personable and thorough. Helped my wife with everything extra she needed. My wife was super comfortable with her. And, she cut us a great deal!! This is definitely "OUR" dealership. I didn't feel like a customer, I felt like a friend. Everyone I / we met was so genuine. This is one of those moments you talk about 20 yrs. from now. PRICELESS!!!!
I am SO, SO, SO VERY PLEASED with my visit to PB Harley!!!!I have visited this dealership at least a dozen times over the past two years, interacting with staff as little as possible. My past experiences with the previous ownership and management left me VERY dissatisfied. Game changer- I was window shopping with my wife and found a bike I thought was absolutely perfect for her. While she was wandering around I took the time to talk to a sales person, Xavier. He talked to me like a rider not a sales person. Xavier brought over Ryan to answer some additional questions. Ryan was extremely personable. They didn't try to sell me on the bike, the just seemed to want to make sure I got the information I wanted. A few days later I made an internet inquiry, I really didn't want to deal with any sales people. I wanted to nail down the price and make a decision. Geno called me. I was straight forward not leaving any room for the BS I expected!! Geno didn't even try to BS me. He was open and honest about the process and invited me to revisit the dealership. Honestly, if it was not for Geno I probable would have written the bike off because I loath dealing with sales and finance people. But I didn't, I felt good about coming in to the dealership to finalize the sale.When I arrived I requested to speak with a manager. I was still very determined not to deal with sales. Mark met with me and was very assuring. Less than 15 min later after meeting with Xavier and Ryan I had a fair price and was sitting in the finance office with Nina. Nina was awesome!! She was open to hear what I had to say and honest enough to work out a fair deal. I felt extremely at ease with her and was extremely pleased with the outcome. I made my rounds to each department in the dealership explaining that my son had left earlier in the day for Air Force basic training and that this was a special gift to my wife. I asked them all if they would do it again for her. Everyone of them agreed without hesitation. When I was finished Ryan and Xavier were ready to ring the bell. I asked them if they could do it all over again with my wife and let her ring the bell, explaining the situation. I was soooo surprised, you would have thought they were doing this for their wives!! I brought my wife in later, They bought the bike up cleaned and shiny with a bow on it, Music playing loud they sent her to the bell and she made her rounds!! SO, SO AWESOME. Thank you everyone! I am so appreciative. My wife met Brian and Mitchell at parts who were very nice. Mitchell helped my wife pick out engine guards. Then she met Karen in apparel / accessories who was so very personable and thorough. Helped my wife with everything extra she needed. My wife was super comfortable with her. And, she cut us a great deal!! This is definitely "OUR" dealership. I didn't feel like a customer, I felt like a friend. Everyone I / we met was so genuine. This is one of those moments you talk about 20 yrs. from now. PRICELESS!!!!
When ever I'm at the PBHD dealership I always look for Amy, she is very helpful and friendly, look for her.
Great sales and service.
We went to bike night at abacoa.Bought a shirt from sister sue .Just got my first HD v-rod.Very informative and freindly.See you next month.thank,Sue and PBHD
accueil sympathique. très commerçant. 3 tee-shirt achetés, un offert. jeton gratuit en prime..
I had a great experience with PB Harley. I had my 1,000 mile service this week and Tammy was unbelievable in getting my appointment in a day and arranging for Keith to pick up and return my bike all in the same day. Keith was terrific as well, trailering my bike with the greatest of care. These guys are terrific!
I usually visit PBHD at least once a month, to look at the bikes and to purchase motor clothes or other stuff. All the ladies in motor clothes are helpful and very friendly, especially Sister Sue. They make shoping very pleasant. I'm going to visit, again, today.AK
Great service!!!!
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